— Why Tickwright
What makes the difference between a battery swap and a proper service
The gap is not always in price. It is in what gets checked, what gets written down, and what you receive when you pick your watch up.
Back to Home— Core Advantages
Six things that shape how we work
Every movement inspected first
We examine under magnification before we touch anything. The inspection happens whether you are in for a battery or a full rebuild.
Written service sheet with each job
Parts used, readings taken, observations noted — returned to you on paper so you have a record that travels with the watch.
Nothing done without your say
If we find something beyond the agreed scope, work stops. We contact you with what we found and let you decide before spending further time.
Pressure testing after every case opening
Quartz work includes a fresh gasket set and pressure verification. The result is noted in your service record — not assumed.
Parts sourced from known channels
For vintage calibres we source from established supplier networks, not anonymous generic stock. The origin of parts used is noted in your service sheet.
Collection rotation planning
The custodianship programme stages servicing across the year so your collection is never all on the bench at once and each piece gets proper attention.
— In Depth
What each advantage means in practice
Expertise that comes from repetition
Lim Choon Seng has been opening movements on this bench for sixteen years. The calibres that pass through Tickwright are ones he has seen before — which means the diagnostic step is informed, not exploratory.
- Swiss and Japanese automatic calibres, 1950s–1980s
- Most quartz movements including solar and kinetic
- Clear communication when a piece falls outside our scope
Tools appropriate to the work
Bench microscope, regulated timing machine, and pressure testing equipment are part of standard practice here, not optional extras applied only to premium service tiers.
- Timing machine amplitude logs documented per piece
- Pressure verification for every case reopened
- No proprietary cases forced with improvised tools
Communication without jargon
When we explain what we found in your watch, we do it in terms that make sense to someone who wears and values timepieces rather than someone who services them every day. The service sheet uses plain language.
- Enquiries answered the same working day
- Written scope agreement before work starts
- Update before any scope change, not after
Transparent pricing, no hidden additions
Service prices are stated clearly. If a job requires something beyond the standard scope — a part, a complication beyond the calibre — that addition is quoted separately and agreed before it is done.
- Published prices for each of the three service lines
- No work billed for that was not agreed
- Parts cost itemised separately in service sheet
— Comparison
How a typical watch counter differs from the Tickwright bench
| What to look at | Typical counter | Tickwright |
|---|---|---|
| Inspection before work | Visual only, if at all | Under magnification, documented |
| Written service record | Receipt only | Full sheet — parts, readings, notes |
| Pressure testing after case opening | Rarely performed | Standard on every quartz service |
| Out-of-scope work notification | Often done and billed without notice | Stopped and quoted before proceeding |
| Vintage parts sourcing | Generic or unavailable | Known supplier channels, origin noted |
| Collection management | Not offered | Annual custodianship programme |
| Workmanship coverage | Not specified | 12 months on vintage rebuild labour |
— Unique to Tickwright
Things that are not standard elsewhere
Static intake checklist you can print
Before visiting, download and complete the intake checklist so you arrive with the information that allows us to log your piece properly from the first minute.
Photographic inventory for collectors
Custodianship clients receive a full photographic record of each piece with serial and reference data — stored offline and available on request.
Humidity and winder advisory
Custodianship clients receive a written advisory for their storage environment — appropriate humidity range and winder settings for the specific calibres in the collection.
Margin annotations on service sheets
Technical terms that appear in your service sheet are explained in the margin — so you understand what the record says rather than receiving a document you cannot interpret.
— Milestones
Where we stand after sixteen years
16
Years on Lebuh Pantai
1,400+
Pieces serviced to date
3
Defined service lines, no upselling
12 mo.
Workmanship coverage on rebuild labour
Penang Heritage Guild — Skilled Trades Member
Recognised since June 2019 as a skilled trade operating within the George Town Heritage Zone.
SIRIM-Aligned Workshop Safety Protocols
Chemical storage and workshop safety practices maintained in line with SIRIM guidelines applicable to precision workshops.
— Ready?
See what a proper service record looks like
Bring your watch in or send us a message. We will let you know exactly what the work involves before anything begins.
Request a Service